Refund Policy

Thank you for dining with Crust & Craft Pizzeria located at Pizzeria Vista Mare, Via Nazario Sauro, 31, 16035 Rapallo, Italy. We pride ourselves on delivering delicious pizzas and exceptional customer service. Understanding that situations may arise where you feel the need to request a refund, we have outlined our Refund Policy for your convenience.

Order Cancellation

If you need to cancel your order, please contact us immediately at +39 0185 50035. Orders can only be canceled within 10 minutes of placing them. After this timeframe, we cannot guarantee cancellation as your meal may already be in preparation.

Incorrect Orders

If you receive an order that is incorrect, please contact us within 2 hours of receiving your meal. We will need your order number, the details of the issue, and any photos if applicable. Upon verification, we will either offer to remake your meal at no additional cost or provide a refund for the problematic item(s).

Quality Concerns

We stand behind the quality of our food. If your pizza does not meet our high standards, please inform us within 2 hours of receipt. We will request specifics about the issue and may require photographic evidence. After reviewing the claim, if we determine that the product was indeed subpar, you will be given the choice of a replacement order or a refund for that item.

Refunds

Approved refunds will be processed using the original method of payment. If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receiving the request. Please contact the bank for postings to your account, as processing times can vary.

For orders paid in cash, you will need to visit Crust & Craft Pizzeria at our location to receive your refund in €. Please bring a valid ID and your original receipt.

Non-Refundable Items

Please note that certain items are non-refundable. This includes delivery charges and tips given directly to our delivery personnel. Additionally, we do not provide refunds for personal preferences on taste or complaints made more than 2 hours after delivery.

Late or Missing Refunds

If your return is approved, but you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at +39 0185 50035.

Last Updated

Our Refund Policy was last updated on March 1, 2023. We may update our policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please check back frequently for any updates.

If you have any questions or suggestions about our Refund Policy, please feel free to contact us through our website thecuriousmind.sbs or call us directly at +39 0185 50035.

At Crust & Craft Pizzeria, our goal is always to ensure you have a satisfying dining experience. We hope that this policy helps clarify the necessary steps should there be any reason for a refund request. Thank you for your patronage.